Terms of service

Last updated: October 25, 2026

Overview

Welcome to duoSleep. The terms “we”, “us” and “our” refer to duoSleep. We operate the website https://duosleep.ae, including all related information, content, features, products and services made available through the website.

These Terms of Service govern your access to and use of our website and services. By visiting our website or purchasing from us, you agree to these Terms and our applicable policies.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility and Use of Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disrupt or interfere with our website, services or other customers.

You must not use our website to engage in fraud, submit false information, attempt unauthorised access or violate any applicable law.

2. Products and Product Information

duoSleep offers premium pillows and sleep essentials designed to support comfort and the sleep experience.

We make reasonable efforts to display product descriptions, images, colours, dimensions and other details as accurately as possible. However, colours and visual appearance may vary depending on your screen, device or display settings.

Product images are provided for illustrative purposes. Please review the product description and specifications before placing an order.

We reserve the right to update product information, discontinue products or modify product offerings where necessary, subject to applicable law and existing customer rights.

3. Pricing and Availability

All prices are displayed in the currency indicated on our website, unless otherwise stated.

Prices, promotions and product availability may change without prior notice. Any change will not affect an order that has already been accepted, except where a correction or other action is permitted or required by applicable law.

We make reasonable efforts to maintain accurate pricing and availability information. If a material pricing or listing error affects your order, we will contact you to explain the available options in accordance with applicable law.

4. Orders and Order Acceptance

When you place an order, you agree to provide accurate, complete and current information, including your contact, billing and delivery details.

After placing an order, you may receive an order confirmation email. An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review or decline an order where permitted by law, including in cases involving suspected fraud, payment issues, product unavailability or material listing errors.

If we cannot fulfil an order after payment has been received, we will notify you and arrange any applicable refund in accordance with our policies and applicable law.

5. Payments

Payments are processed through the payment methods and payment service providers made available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment authorisation, verification and processing may be subject to the terms and security procedures of the relevant payment provider.

6. Shipping and Delivery

Orders are processed and delivered according to the delivery estimates and arrangements stated in our Shipping Policy and at checkout.

Delivery estimates may vary depending on location, courier operations, public holidays and other circumstances.

Customers are responsible for providing accurate shipping details and contact information.

For further information about order processing, delivery timelines and shipping charges, please refer to our Shipping Policy.

Nothing in these Terms excludes any rights you may have if an order is not delivered in accordance with applicable law or agreed delivery terms.

7. Returns, Refunds and Cancellations

Returns, refunds, exchanges and cancellation requests are handled in accordance with our Return and Refund Policy, which forms part of these Terms.

Please review that policy before placing an order. Return eligibility, product condition requirements, approval and procedures are subject to our Return and Refund Policy and applicable consumer protection laws.

Nothing in our policies limits any statutory rights that cannot lawfully be excluded or restricted.

8. Promotions and Discount Codes

Promotional offers and discount codes may be subject to specific terms, eligibility requirements, expiry dates or product restrictions.

Unless expressly stated otherwise, promotions cannot be exchanged for cash or combined with other offers.

We reserve the right to correct promotional errors and withdraw or amend offers where permitted by law. Any such action will not override rights that have already accrued to customers under applicable law.

9. Intellectual Property, Copyright and Brand Protection

9.1 Brand Name and Logo

The name duoSleep, together with its logo, brand identity, visual elements and associated brand assets, identifies our brand and its products and services.

The duoSleep name and logo are intellectual property associated with the duoSleep brand. All applicable rights and interests in these brand assets are reserved to the relevant lawful rights holder.

No person may use, reproduce, copy, imitate, modify or commercially exploit the duoSleep name, logo or other protected brand elements without prior written permission from the relevant rights holder, except as permitted by applicable law.

9.2 Copyright and Website Content

Unless otherwise stated, content published on the duoSleep website, including product photographs, images, videos, text, product descriptions, graphics, illustrations, designs and website layouts, is owned by duoSleep or used under appropriate authorisation.

You may access and use this content for personal, non-commercial purposes in connection with browsing our website and purchasing our products.

You must not copy, reproduce, republish, distribute, modify, commercially exploit or otherwise use our protected content without prior written permission from the relevant rights holder, except where permitted by applicable law.

9.3 Unauthorised Use

Unauthorised use of duoSleep brand assets or protected website content may violate applicable intellectual property laws.

duoSleep reserves the right to take appropriate action and pursue any remedies available under applicable law to protect its brand identity, content and intellectual property interests.

9.4 Reporting Intellectual Property Concerns

If you believe that content on our website infringes your intellectual property rights, please contact us at support@duosleep.ae with details of the material concerned and information supporting your claim.

We will review the information and take appropriate action where warranted and permitted by applicable law.

10. Third-Party Services and Links

Our website may include services, integrations or links provided by third parties, including payment providers, delivery partners and other service providers.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by applicable law.

Your use of third-party services may be subject to additional terms imposed by those providers.

11. Reviews and Customer Submissions

If you submit a product review, comment, suggestion, photograph or other content to us, you confirm that you have the right to submit that content and that it does not violate applicable law or third-party rights.

To the extent permitted by applicable law, you grant duoSleep permission to use, reproduce and display your submission for purposes related to operating, improving and promoting our business, subject to any permissions required by law.

We may moderate or remove content that is unlawful, misleading, abusive, fraudulent or otherwise inappropriate, where permitted by law.

12. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information is collected, used, disclosed and protected when you interact with our website and services.

13. Errors and Website Availability

We may occasionally experience technical issues, service interruptions or errors involving website content, product information, pricing or availability.

We reserve the right to correct errors, update information and maintain or modify our website, subject to applicable law and customer rights.

We do not guarantee that the website will always be uninterrupted, error-free or available at every time or location.

14. Product Information and Disclaimer

Our products are intended to support comfort and the sleep experience. Product descriptions and website content are provided for general informational purposes and are not medical advice.

Individual comfort and sleep experiences may vary. Unless expressly stated and appropriately supported, our products are not represented as diagnosing, treating, curing or preventing any medical condition.

Nothing in this section excludes any product guarantees, consumer protections or remedies required by applicable law.

15. Limitation of Liability

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by applicable law.

To the extent permitted by applicable law, duoSleep will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

These Terms do not limit any consumer rights, product remedies or other protections that cannot lawfully be excluded or restricted.

16. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms in a way that causes loss or damage to duoSleep or another party.

Nothing in this section requires you to indemnify us for matters where such a requirement would be prohibited by applicable law.

17. Governing Law

These Terms are intended to be governed by the applicable laws of the United Arab Emirates.

Any dispute arising from these Terms will be handled by the competent courts or dispute-resolution bodies with jurisdiction under applicable law.

Nothing in this section deprives a consumer of mandatory protections or jurisdictional rights available under applicable law.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services or legal obligations.

Updates will be published on this page with a revised “Last updated” date.

Nothing in an update overrides rights or requirements imposed by applicable law.

19. Contact Information

If you have questions about these Terms of Service, our website content or intellectual property concerns, please contact:

duoSleep Customer Support

Email: support@duosleep.ae

Website: https://duosleep.ae