Last updated: October 25, 2026

duoSleep (“we”, “us” or “our”) operates the website https://duosleep.ae (the “Website”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our Website, make a purchase, contact us or otherwise interact with our services.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

• Contact information: Your name, email address, phone number and billing or shipping address.

• Order information: Products purchased, order details, delivery information, payment status and transaction-related information.

• Payment information: Payment details are generally processed by our payment service providers. We do not necessarily receive or store your complete payment card details.

• Account information: Login details and other information associated with your customer account, if you create one.

• Communications: Information you provide when contacting our customer support team, submitting a return request or providing feedback.

• Device and usage information: Your IP address, browser type, device information, pages visited and interactions with our Website.

• Marketing preferences: Your preferences for receiving promotional communications from us.

2. How We Use Your Personal Information

We may use your personal information to:

• Process, confirm and fulfil your orders.

• Arrange shipping, delivery, returns, exchanges and refunds.

• Communicate with you about orders, deliveries and customer support requests.

• Respond to your questions, complaints and feedback.

• Process payments and help prevent fraudulent or unauthorised transactions.

• Operate, maintain and improve our Website, products and customer experience.

• Send promotional communications where permitted by law and, where required, with your consent.

• Understand customer preferences and evaluate marketing effectiveness.

• Comply with applicable legal, regulatory and accounting obligations.

• Protect our business, customers and Website against misuse or security threats.

3. Cookies and Similar Technologies

Our Website may use cookies, pixels and similar technologies to operate essential website functions, remember preferences, understand website traffic and support advertising or marketing activities.

Some cookies are necessary for the Website to function properly. Other cookies, including those used for analytics or advertising, may depend on your consent or preferences under applicable law.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our Website. Disabling certain cookies may affect some website features.

4. How We Share Personal Information

We may share personal information with service providers when necessary to operate our business, including:

• Shopify: Our e-commerce platform for hosting and operating the online store.

• Payment providers: To process transactions and payment-related activities.

• Shipping and fulfilment providers: To deliver your orders.

• Analytics and marketing providers: To help us understand customer activity and conduct marketing where permitted.

• Customer support providers: To respond to enquiries and manage customer service requests.

• Professional advisers and authorities: Where necessary for legal, regulatory, security or dispute-resolution purposes.

We share information reasonably necessary for the relevant purpose, subject to applicable law.

We do not sell your personal information for money. Where applicable law regulates certain advertising-related disclosures, we will handle those activities in accordance with the relevant legal requirements.

5. International Data Transfers

Some of our service providers may process or store personal information in countries outside the United Arab Emirates.

Where personal information is transferred internationally, we will take the steps required by applicable law to ensure that the transfer and handling of that information are appropriately protected.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, dispute resolution and compliance with legal obligations.

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online system or electronic transmission can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Object to or request restrictions on certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of marketing communications.

• Submit a privacy-related complaint to the relevant authority, where applicable.

To exercise a privacy right, contact us using the details below. We may need to verify your identity before responding.

Unsubscribing from promotional emails will not prevent us from sending essential communications about your orders, transactions or customer service requests.

8. Children's Privacy

Our Website is intended for general consumers and is not knowingly designed to collect personal information directly from children without the appropriate authorisation required by applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

9. Third-Party Websites

Our Website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.

We are not responsible for the privacy, security or content practices of third-party websites. We encourage you to review their policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, service providers or legal requirements.

Any updates will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

duoSleep Customer Support

Email: support@duosleep.ae

Website: https://duosleep.ae

Please include sufficient information for us to understand and respond to your enquiry.