Shipping Policy

Last updated: October 25, 2026

At duoSleep, we want your shopping experience to be as comfortable as your sleep experience. This Shipping Policy explains how we process, dispatch and deliver orders placed through https://duosleep.ae.

1. Order Processing

Orders are processed after successful payment confirmation or confirmation of the selected payment method.

Please allow 1 business day for order processing before dispatch. Processing times may vary depending on product availability, order volume, public holidays and other operational circumstances.

Once your order has been dispatched, you may receive a shipping confirmation and tracking details, where available.

Order processing time is separate from delivery time.

2. Shipping Destinations

duoSleep currently offers free shipping within the United Arab Emirates to locations available at checkout.

Delivery availability may depend on your address and courier coverage.

If your location is not available at checkout, please contact our customer support team to enquire about delivery options.

For international orders, please contact us before placing your order to confirm availability, shipping arrangements and any applicable charges.

3. Delivery Estimates

For orders delivered within the UAE, the estimated delivery time is 1–3 business days after dispatch.

Delivery estimates are provided for guidance and may vary depending on your location, courier operations, public holidays, weather conditions or other circumstances beyond our reasonable control.

If a significant delay occurs, we will make reasonable efforts to communicate relevant updates.

The estimated delivery time does not include the order processing period. Your total estimated time from order placement may therefore be approximately 1–3 business days, excluding unforeseen delays.

Nothing in this section limits any rights you may have under applicable consumer protection laws or agreed delivery terms.

4. Shipping Charges

We offer free shipping on orders delivered within the United Arab Emirates.

No standard shipping charge will be applied to eligible UAE deliveries.

If any special delivery arrangements or additional services incur a charge, the applicable amount will be communicated to you before you confirm the service.

International shipping, if available, may involve additional shipping charges, customs duties, import taxes or other fees. Any applicable charges and the party responsible for paying them will be communicated as required by law.

5. Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow time for the courier's tracking system to update after dispatch.

If your tracking information is unavailable or your shipment appears delayed, contact us with your order number so we can assist you.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete shipping information, including their name, contact number, delivery address and any relevant delivery instructions.

Please contact us as soon as possible if you notice an error in your delivery details.

We cannot guarantee that an address can be changed after an order has entered processing or been handed over to the courier.

If a delivery attempt fails because of incorrect or incomplete information provided by the customer, we will work with the customer and courier to determine the available options. Any additional charges will be communicated transparently and handled in accordance with applicable law.

7. Failed or Missed Deliveries

If a delivery attempt is unsuccessful, the courier may contact you to arrange another delivery attempt or provide further instructions.

Please ensure that your phone number is reachable and that someone is available to receive the order when required.

If an order is returned to us because of an incorrect address, repeated unsuccessful delivery attempts or failure to collect the shipment, we will contact you to discuss the available options.

Any additional charges or refund adjustments will be communicated and handled in accordance with applicable law.

8. Damaged, Missing or Incorrect Orders

Please inspect your order upon delivery.

If your product arrives damaged, is missing from your shipment or differs from what you ordered, contact us as soon as possible.

Please include your order number and, where possible, clear photographs or videos showing the issue.

Our team will investigate the matter and explain the available resolution in accordance with our Return and Refund Policy and applicable law.

9. International Shipping and Customs

International delivery may not be available for all destinations. Please contact us before ordering to confirm whether delivery can be arranged.

For international orders that we agree to fulfil, additional shipping charges, customs duties, import taxes or other local fees may apply.

International delivery times may vary because of customs clearance, local courier procedures and destination-country requirements.

Any applicable charges and responsibilities will be communicated as required by law.

10. Contact Us

For questions about shipping, delivery delays, tracking or order fulfilment, please contact:

duoSleep Customer Support

Email: support@duosleep.ae

Website: https://duosleep.ae

Please include your order number so we can assist you efficiently.

11. Policy Updates

duoSleep may update this Shipping Policy from time to time to reflect changes in our operations, delivery partners or legal requirements.

Any updates will be published on this page with a revised “Last updated” date.

Nothing in this policy excludes or restricts rights that cannot lawfully be excluded or restricted under applicable consumer protection laws.