Return & Refund Policy

At duoSleep, your satisfaction is our priority. We want you to feel confident and comfortable with your purchase.

1. 30-Day Return Policy

The duo Pillow is eligible for a return request within 30 calendar days from the date of delivery.

All return requests are subject to review and approval in accordance with our product return policy.

2. Product Condition for Returns

To qualify for a return, the duo Pillow must be in its original condition and must pass our quality inspection.

The following conditions must be met:

• The product must be free from any damage.

• There must be no stains, marks or visible signs of use.

• The fabric must not be torn, ripped or damaged.

• All zippers must be fully functional and undamaged.

• The product must be in perfect original condition, without any physical defects or alterations.

Any product showing even minor damage, stains, tears, zipper defects or deterioration from its original condition will not be accepted for return.

All returned products will undergo a quality inspection, and return approval will be subject to the condition of the product upon receipt.

3. Free Returns

We offer free returns for eligible duo Pillow purchases.

• No return shipping charges.

• No return processing fees.

• No pillowcase or pillow cover is required for the return.

4. How to Request a Return

To initiate a return request, please contact our customer support team:

Email: support@duosleep.ae

Please include your order number and purchase details. Our team will review your request and provide the next steps once approved.

5. Refund Process

Once an approved return has been received and inspected, the refund will be processed to the original payment method, subject to the applicable payment provider's processing timelines.

6. Contact Us

For any return or refund enquiries:

duoSleep Customer Support
Email: support@duosleep.ae
Website: www.duosleep.ae

duoSleep – Engineered for Deep Sleep.